Refund Policy
Last updated July 03, 2026
Thank you for choosing DocsChase.com. This Refund Policy explains how refunds work for our service. Please read it carefully.
DIGITAL SUBSCRIPTION SERVICE
DocsChase.com is a digital software subscription service. There are no physical goods to return or ship. Refunds are issued as monetary refunds to your original payment method; we do not offer store credit or exchanges.
FREE TRIAL
DocsChase.com offers a 14-day free trial with no payment required, allowing you to evaluate the Service before purchasing. You will not be charged during the free trial period.
REFUND WINDOW
You may request a refund within fourteen (14) days of your initial purchase or, for subscription renewals, within fourteen (14) days of the renewal date.
HOW REFUNDS ARE PROCESSED
Our order process and payments are conducted by our online reseller, Paddle.com, who acts as the Merchant of Record. Refunds are processed by Paddle. To request a refund, you may contact us at support@docschase.com or contact Paddle directly at paddle.com. Refunds are granted in accordance with Paddle's refund policy and applicable law. Once approved, refunds may take 1–2 billing cycles to appear on your statement, depending on your payment provider. You will be notified by email when your refund has been processed.
CANCELLATION
You may cancel your subscription at any time to prevent future billing. Cancellation takes effect at the end of your current billing period, and you will retain access until then. Cancelling does not automatically trigger a refund for the current period unless you are within the refund window.
GOVERNING LAW
This Refund Policy is governed by the laws of the Islamic Republic of Mauritania, and any disputes shall be subject to the exclusive jurisdiction of the courts of Nouakchott, Mauritania.
QUESTIONS
If you have any questions about this Refund Policy, please contact us at: