Refund Policy

Last updated: October 26, 2026

This Refund Policy applies to DocsChase, operated by Cheikh Ahmed Andallah, an individual based in Tevragh Zeina, Nouakchott, Mauritania ("we," "us," or "our"). It explains how cancellations and refunds work for DocsChase subscriptions and should be read together with our Terms and Conditions and Privacy Policy.

1. Digital subscription service

DocsChase is a digital software subscription service. There are no physical goods to return or ship. Approved refunds are issued as monetary refunds to your original payment method. We do not offer store credit or exchanges.

2. Free trial

New users can try DocsChase free for 14 days. No payment details are required to start the trial, and you will not be charged during or after it unless you choose to purchase a subscription.

3. Payments are handled by Paddle

Our order process is conducted by our online reseller, Paddle.com, which acts as the Merchant of Record for all purchases. Paddle processes your payment, handles applicable taxes, and issues approved refunds. Paddle's buyer terms also apply to your purchase.

4. Refund window

You may request a refund within fourteen (14) days of:

• Your initial purchase; or
• The date of a subscription renewal (monthly or annual).

5. How to request a refund

Email us at support@docschase.com from the email address on your account, and include your Paddle receipt or order number if you have it. You can also contact Paddle directly through paddle.net.

Approved refunds are issued by Paddle to your original payment method. When a refund is approved, the related subscription is cancelled and access to DocsChase ends when the refund is processed. You will be notified by email once your refund has been processed. Depending on your bank or card provider, it may take up to two statement cycles to appear.

6. Requests outside the refund window

Refund requests made after the 14-day window are not normally granted. We may still consider them in exceptional circumstances.

Nothing in this Refund Policy limits any refund expressly provided for under our Terms and Conditions, including any applicable pro-rata refund for a discontinued or significantly reduced Service, or any refund required by applicable law.

7. Abuse and fraud

We may decline a refund request where we have reasonable evidence of fraud, abuse of this policy, or a serious violation of our Terms and Conditions, to the extent permitted by Paddle's policies and applicable law.

8. Cancellation

You may cancel your subscription at any time to stop future billing, by contacting us at support@docschase.com or through any subscription management link Paddle provides. Cancellation takes effect at the end of your current billing period, and you keep access to DocsChase until then.

Cancelling does not by itself trigger a refund. If you are within the refund window and would like your money back, please request a refund as described in Section 5.

9. Your statutory rights

Nothing in this Refund Policy limits any rights you may have under the consumer protection laws that apply to you.

10. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top shows when it was last revised. Changes do not affect purchases made before the change.

11. Governing law

This Refund Policy is governed by the laws of Mauritania, and disputes are subject to the jurisdiction of the courts of Nouakchott, Mauritania, without prejudice to any mandatory consumer protection rights in your country of residence.

12. Contact

Cheikh Ahmed Andallah, operating as DocsChase
Tevragh Zeina, Nouakchott, Mauritania
support@docschase.com