DocsChase

Terms and Conditions

Last updated: October 30, 2026

1. About these Terms:

These Terms and Conditions ("Terms") are a legally binding agreement between you and Cheikh Ahmed Andallah, an individual operating as DocsChase, based in Tevragh Zeina, Nouakchott, Mauritania ("DocsChase," "we," "us," or "our").

They govern your access to and use of our website at https://docschase.com and our document-collection service (together, the "Services").

By creating an account or using the Services, you agree to these Terms. If you use the Services on behalf of a business, you confirm that you have authority to bind that business, and "you" includes that business. If you do not agree to these Terms, do not use the Services.

These Terms should be read together with our Privacy Policy, (https://docschase.com/privacy) and Refund Policy, (https://docschase.com/refund), which form part of them.

2. The Services:

DocsChase lets bookkeepers and accounting firms ("Firms") request documents from their own clients ("Clients"). A Firm creates a document request and shares a secure upload link with its Client. The Client uploads the requested files without needing an account. The Firm can see which documents have been received and which are outstanding, and the Services can send automated reminder emails to Clients who have not yet uploaded.

The Services are not designed to meet industry-specific regulatory requirements, such as those for health information. If your use of the Services would be subject to such requirements, do not use the Services for that purpose.

3. Eligibility:

You must be at least 18 years old, and able to enter into a binding contract, to use the Services.

4. Your account:

To use the Services as a Firm, you must create an account. You agree to:

  • provide accurate and complete information, and keep it up to date
  • keep your password confidential, and not share your account.
  • tell us promptly at support@docschase.com if you suspect unauthorized use of your account.

You are responsible for all activity under your account.

5. Free trial:

New Firms can use the Services free for 14 days. No payment details are required to start the trial. When the trial ends, access to the Services is paused until you purchase a subscription. You will not be charged unless you choose to subscribe. The free trial is available once per email address.

6. Subscriptions and payment:

Paddle is our Merchant of Record. Our order process is conducted by our online reseller, Paddle.com. When you buy a subscription, Paddle sells it to you, processes your payment, and handles applicable taxes, invoicing, and refunds. Paddle's buyer terms also apply to your purchase. Available payment methods are shown at checkout.

  • Plans and prices: Subscriptions are offered on a monthly or annual basis, at the prices shown on our website at the time of purchase. Prices are in US dollars. Applicable taxes are calculated and added by Paddle at checkout.
  • Automatic renewal: our subscription renews automatically at the end of each billing period, and you authorize recurring charges to your payment method until you cancel.
  • Price changes: We may change our prices in the future. We will notify you in advance by email, and any new price will apply only from your next renewal after the notice. If you do not agree, you can cancel before that renewal.
  • Cancellation and refunds: You may cancel at any time to stop future billing. Cancellation takes effect at the end of your current billing period, and you keep access until then. Refunds are governed by our Refund Policy.
  • Pricing errors: If a price is shown in error, we may correct it. If you have already paid an incorrect price, we will contact you and offer a refund or the corrected price.

7. Firm responsibilities for Client data

As a Firm, you are responsible for the documents and personal information you collect from your Clients through the Services. In particular, you agree that:

  • you have a lawful basis, and any necessary consents or notices, to request and collect your Clients' documents and to provide us with their names and email addresses.
  • you will request only documents you legitimately need for your services to that Client
  • you will handle and keep downloaded documents in line with the laws that apply to you.

For Client documents and Client contact details, we act on your behalf and process them according to your instructions, as described in our Privacy Policy.

8. Clients using upload links

If you are a Client uploading documents through a link sent by a Firm:

  • you use the upload link at the request of that Firm, and your relationship regarding those documents is with that Firm
  • you confirm that you have the right to share the documents you upload
  • you must not upload files that contain viruses or malicious code, or content that is unlawful

Upload links are personal to the request they were created for. Do not share them with others.

9. Acceptable use

You agree not to:

  • use the Services for any unlawful purpose, or to collect documents you have no right to request.
  • upload, or encourage others to upload, viruses, malware, or other harmful code.
  • try to gain unauthorized access to the Services, other accounts, or other Firms' data, or to bypass any security feature.
  • interfere with or disrupt the Services, or place an unreasonable load on them.
  • copy, decompile, or reverse engineer the Services' software, except where the law allows it.
  • use automated tools, such as bots or scrapers, to access the Services, except through features we provide.
  • use the Services to send spam or unsolicited messages.
  • Resell, sublicense, or provide the Services to third parties as a service, without our written permission.
  • Impersonate any person, or misrepresent your connection with any person or business.

10. Your content:

  • Ownership: You keep all rights to the documents and other content uploaded to the Services. We do not claim ownership of them.
  • Our permission to process it: You grant us a limited permission to host, store, transmit, and display your content only as needed to provide, secure, and support the Services for you. We do not review, sell, or publish your content, and we do not use it for any other purpose.
  • Feedback: If you send us suggestions or feedback about the Services, we may use them freely to improve the Services, without any obligation to you.

11. Our intellectual property

The Services, including their software, design, text, and the DocsChase name and logo, belong to us or our licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes. All rights not expressly granted are reserved.

12. Third-party services

The Services rely on third-party providers, such as Paddle for payments and our hosting and email providers, as described in our Privacy Policy. Your use of Paddle's checkout is also subject to Paddle's terms. We are not responsible for third-party websites or services that we do not control.

13. Data, storage, and backups

Storage limits for each plan are described on our website or in your account. We keep regular backups of our database. Uploaded files are not included in these backups, so the Services are not a substitute for keeping your own copies of important documents. Please download any documents you need to keep.

How we store, protect, and delete personal information is described in our Privacy Policy.

14. Suspension and termination

  • By you: You may stop using the Services and close your account at any time, either by using "Delete account" in your account Settings or by contacting us at support@docschase.com. If you have an active subscription, please cancel it first, as described in our Refund Policy.
  • By us: We may suspend or terminate your access, with notice where reasonably possible, if:
    • you seriously or repeatedly breach these Terms.
    • your use creates a security risk or could harm the Services, other users, or third parties.
    • we are required to do so by law.
    • your account has not been used for 12 months, has no active subscription, and was not used within 30 days of our warning email, as described in our Privacy Policy.
  • After termination: Your right to use the Services ends. Your data is deleted as described in our Privacy Policy. Please download any documents you need before your account closes. Sections that by their nature should continue (including sections 10, 11, and 15 to 21) survive termination.

15. Changes to the Services

We may improve, change, or discontinue features of the Services. If we make a change that significantly reduces the Services you have paid for, or if we discontinue the Services entirely, we will give you reasonable notice and, where appropriate, a pro-rata refund for the unused part of your prepaid subscription.

16. Availability

We aim to keep the Services available and reliable, but we do not guarantee that they will be uninterrupted or error-free. Interruptions may occur for maintenance, updates, or reasons beyond our control.

17. Disclaimer

The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not review or verify the content of uploaded documents, and we are not responsible for their accuracy, completeness, or legality. Although we restrict file types, we cannot guarantee that uploaded files are free of viruses or malicious code. Firms should take appropriate precautions when opening downloaded files.

18. Limitation of liability

To the fullest extent permitted by law:

  • we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, or data, arising from your use of the Services
  • our total liability for any claim relating to the Services is limited to the amount you paid for the Services in the six (6) months before the event giving rise to the claim

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including liability for fraud.

19. Indemnification

You agree to indemnify us against any claims, losses, and reasonable legal costs brought by a third party arising from:

  • your breach of these Terms
  • your violation of any law or the rights of a third party
  • documents or personal information you collect through the Services without a lawful right to do so

20. Electronic communications

You agree that we may communicate with you electronically, by email or through the Services, and that these electronic communications satisfy any legal requirement for communications to be in writing.

21. Governing law and disputes

These Terms are governed by the laws of the Islamic Republic of Mauritania. Any dispute arising from or relating to these Terms or the Services is subject to the exclusive jurisdiction of the courts of Nouakchott, Mauritania. This does not deprive you of any mandatory protection under the laws of your country of residence.

Before starting any formal proceedings, please contact us at support@docschase.com so that we can try to resolve the issue informally.

22. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows when they were last revised. If we make significant changes, we will notify Firms by email or by a notice in the Services before the changes take effect. By continuing to use the Services after that, you accept the updated Terms.

23. General

  • Entire agreement: these Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and us about the Services.
  • Severability: if any part of these Terms is found unenforceable, the rest stays in effect.
  • No waiver: if we do not enforce a right, we have not given it up.
  • Assignment: you may not transfer your rights under these Terms without our consent. We may transfer them in connection with a sale or transfer of DocsChase, and will notify you if we do.
  • Events beyond our control: we are not responsible for delays or failures caused by events beyond our reasonable control.
  • No partnership: these Terms do not create any partnership, employment, or agency relationship.

24. Contact us:

Cheikh Ahmed Andallah, operating as DocsChase,
Tevragh Zeina, Nouakchott, Mauritania
support@docschase.com